There are probably more that are not listed. The following are software that I have used. However, you may be limited to what the system permits. For really non-technical users, the ones that may have difficulty just turning on the computer, option #3 is the way to go. If the person is knowledgeable, I favor option #1, because you are making the other user do the work, this often result in them learning how to do it themselves. You can see and interact with the remote screen unattended. You can see and interact with the remote screen, but only with the remote user’s approval. You can see the remote screen, but can’t make changes. Sharing comes in different levels, the two level I see is: Fortunately, technology has made it possible to do tech support over the web. Over the years, my family has become geographically disperse, so I can no longer drop by to fix something in person. I have been helping several of my relative with tech support over the years.
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